Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (potentially hybrid based on dealership operations)
Customer resolution
Team leadership
Process optimization
Lithia Subaru of Oregon City is seeking a Customer Experience Supervisor to lead their Customer Satisfaction Representatives, ensuring exceptional customer service and satisfaction post-purchase. The ideal candidate will have experience in customer service leadership, strong communication skills, and a focus on continuous improvement
Job Summary
Responsible for building, leading, and inspiring teams to deliver an unparalleled customer experience post purchasing process.
Manages the activities of Customer Satisfaction Agents, including training, cross-training, and development.
Offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, and a 401(k) retirement plan.
Matching Summary
Match Score: 85
Lithia Subaru of Oregon City is seeking a Customer Experience Supervisor to lead their Customer Satisfaction Representatives, ensuring exceptional customer service and satisfaction post-purchase. The ideal candidate will have experience in customer service leadership, strong communication skills, and a focus on continuous improvement.
Salary
Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits
Skills & Requirements
Must-have
Customer Resolution
Team Leadership
Process Optimization
Data Integrity Management
Customer Satisfaction Metrics
Nice-to-have
Sense of Urgency
Strategic Thinking
Change Agent
Positive Team Environment
Key Requirements
3-5+ years of Customer Service Leadership
High School diploma or Equivalent
Exceptional written and verbal communication skills
Demonstrates success in partnering with other groups