Customer Support Specialist

Razer

Philippines
**
Payment processing systems
Api integrations
Customer satisfaction
** Razer is seeking a Customer Support Specialist to provide technical assistance and support for their payment gateway services. The ideal candidate should possess a blend of technical knowledge and strong communication skills, with a focus on customer satisfaction. **

Job Summary

  • Provide first-line support and timely technical assistance for issues related to payment processing systems, including transaction failures, connectivity issues, API integrations, onboarding, and more via phone, email, chat, and ticketing system.
  • Monitor payment processing systems for performance and reliability, reporting anomalies or potential issues.
  • Engage with clients and merchants to gather information about issues, provide updates, and ensure timely resolutions.

Matching Summary

Match Score: 75

** Razer is seeking a Customer Support Specialist to provide technical assistance and support for their payment gateway services. The ideal candidate should possess a blend of technical knowledge and strong communication skills, with a focus on customer satisfaction. **

Skills & Requirements

Must-have

  • payment processing systems
  • API integrations
  • customer satisfaction
  • technical assistance
  • troubleshoot basic technical issues

Nice-to-have

  • fintech industry experience
  • gamer-centric culture
  • accelerated growth opportunities

Key Requirements

  • Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, or equivalent
  • Minimum of 1 year in a relevant field
  • Experience with ticketing systems and CRM software
  • Willingness to work extended hours

Work Rights

Not specified

Tailored Resume

Cover Letter