Team Leader, Customer Service – Contract Administration

Thermo Fisher Scientific UK

Quezon City, Philippines
Customer service experience
Team management experience
Erp systems experience
The main responsibility is to ensure team members consistently deliver exceptional customer service and cultivate customer loyalty

Job Summary

  • The main responsibility is to ensure team members consistently deliver exceptional customer service and cultivate customer loyalty.
  • This role provides excellent prospects for professional development and supports business performance and aligning with overall growth objectives.
  • The Team Leader will be responsible for the success of the daily operations of the team and communicate cross-functionally as required with various departments.

Matching Summary

The main responsibility is to ensure team members consistently deliver exceptional customer service and cultivate customer loyalty.

Skills & Requirements

Must-have

  • Customer service experience
  • Team management experience
  • ERP systems experience
  • Advanced Microsoft Office user
  • Operational efficiency focus
  • Process improvement focus

Nice-to-have

  • Positive attitude
  • Enthusiastic
  • Self-motivated
  • German language knowledge

Key Requirements

  • 4+ years customer service experience
  • 2+ years people management experience
  • Bachelor's degree required
  • Fluency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter