2nd Shift Customer Service Advocate

Rockwell Automation

Not specified; not specified; health insurance, de...
Fully remote
Work second or third shift hours
Resolve customer issues with urgency
Identify trends for root cause resolution
Rockwell Automation is seeking a 2nd Shift Customer Service Advocate to provide exceptional support to customers, focusing on resolving issues and enhancing the customer experience. The role requires a high school diploma or GED, with preferred experience in customer service and teamwork, and offers the flexibility to work remotely

Job Summary

  • Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
  • The Customer Experience Advocate provides exceptional service by answering questions, resolving issues, and minimizing effort to maximize loyalty.
  • Benefits include health insurance, 401k, paid time off, parental leave, and a flexible work schedule.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a 2nd Shift Customer Service Advocate to provide exceptional support to customers, focusing on resolving issues and enhancing the customer experience. The role requires a high school diploma or GED, with preferred experience in customer service and teamwork, and offers the flexibility to work remotely.

Salary

Not specified; Not specified; Health Insurance, Dental, Vision, 401k, Paid Time off, Parental Leave

Skills & Requirements

Must-have

  • Work second or third shift hours
  • Resolve customer issues with urgency
  • Identify trends for root cause resolution
  • Navigate multiple business systems
  • Document customer issues in detail

Nice-to-have

  • Experience evaluating end-to-end customer experience
  • Collaborative team environment skills
  • Passion for problem solving
  • Embrace change and deliver best outcomes

Key Requirements

  • High school diploma or GED
  • Legal authorization to work in the United States
  • No visa sponsorship available
  • Willingness to work weekends and holidays

Work Rights

Must have legal authorization to work in the US

Tailored Resume

Cover Letter