Systems Specialist

Citibank

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Atm monitoring applications
End-to-end ticket oversight
Inbound and outbound calls
** The Systems Specialist position at Citibank involves managing ATM service issues, providing customer support, and collaborating with various teams and vendors. The role requires strong communication skills and the ability to work shifts in a fast-paced environment. **

Job Summary

  • The ATM Service Center Analyst is responsible for ATM monitoring and comprehensive ticket management of Citibank’s ATMs.
  • This role requires close collaboration with various Citigroup technology, operations teams, and external vendors globally.
  • A critical aspect of this role involves providing excellent customer service, supporting inbound and outbound calls, live chat, and email communications, accurately documenting all customer concerns, and assisting with inquiries related to Global ATMs and door poppers.

Matching Summary

Match Score: 75

** The Systems Specialist position at Citibank involves managing ATM service issues, providing customer support, and collaborating with various teams and vendors. The role requires strong communication skills and the ability to work shifts in a fast-paced environment. **

Skills & Requirements

Must-have

  • ATM monitoring applications
  • end-to-end ticket oversight
  • inbound and outbound calls
  • live chat and email communications
  • 24x7 global operations support

Nice-to-have

  • results-driven proactive team player
  • committed to excellence in service delivery
  • key technology advocate for business

Key Requirements

  • Prior experience in a call center
  • Prior experience in customer service environment
  • Ability to work various shifts
  • Ability to follow complex processes
  • Analytical thought processes
  • Manage multiple issues concurrently
  • Superior organizational skills
  • Strong problem-solving abilities
  • Meticulous attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter