テックマークジャパン株式会社　業務部　修理受付センタースタッフ

AIG Europe Ltd

Sumida, Japan
Kpi management and improvement
Response quality management and improvement
Escalation response
Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management

Job Summary

  • Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management.
  • Handle escalations from the call center, including secondary responses to inquiries about the overall system from end-users.
  • Build and operate a new repair reception call center, including vendor selection, tool creation, and web reception system development.

Matching Summary

Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management.

Skills & Requirements

Must-have

  • KPI management and improvement
  • Response quality management and improvement
  • Escalation response
  • Web reception system construction and operation
  • Basic PC skills (Excel, Word, PowerPoint)
  • Telephone response skills
  • Communication skills and hospitality

Nice-to-have

  • End-user complaint handling
  • Second-level escalation response
  • Product knowledge (home appliances, etc.)
  • Call center data analysis
  • Proactive approach to challenging tasks
  • Positive attitude

Key Requirements

  • Call center management experience
  • Call center setup and construction experience
  • Vendor management experience
  • Web reception system construction and operation experience

Work Rights

Not specified

Tailored Resume

Cover Letter