Client Service Representative

IQVIA UK

Base: $49,500.00 - $124,000.00 annualized; bonus/e...
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4-5 years client facing experience
Order change management skills
Data deliverable issue resolution
** IQVIA UK is seeking a Client Service Representative to facilitate communication between clients and internal teams, ensuring effective project implementation and client support. The ideal candidate should have strong client-facing skills, experience in project coordination, and technical abilities to manage data and reporting. **

Job Summary

  • This role serves as the primary liaison between clients, sales, and delivery teams to manage customized OneKey projects and maximize revenue.
  • The successful candidate must ensure 99.8% one-time data delivery SLAs while resolving complex technical inquiries regarding data layouts and project criteria.
  • IQVIA provides a structured 30/60/90-day training plan with access to subject matter experts to support onboarding into this full-time position.

Matching Summary

Match Score: 75

** IQVIA UK is seeking a Client Service Representative to facilitate communication between clients and internal teams, ensuring effective project implementation and client support. The ideal candidate should have strong client-facing skills, experience in project coordination, and technical abilities to manage data and reporting. **

Salary

Base: $49,500.00 - $124,000.00 annualized; Bonus/Equity: Incentive plans may be offered; Benefits: Health, welfare, and other benefits included

Skills & Requirements

Must-have

  • 4-5 years client facing experience
  • Order change management skills
  • Data deliverable issue resolution
  • SLA compliance at 99.8%
  • Excel and Pivot-Tables proficiency

Nice-to-have

  • Salesforce and CRM understanding
  • Healthcare industry knowledge
  • AI basics and automation strategy
  • Consultative approach to clients
  • Training team capabilities

Key Requirements

  • 4-5 years of client-facing or operations experience
  • Solid quality assurance and POD audit skills
  • Certification on CoE product offerings required

Work Rights

Not specified

Tailored Resume

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