Director, Fraud Queue Leader

capitalonecareers.ca

Anytown, DE
Base: $187,300 - $235,100; bonus/equity: performan...
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Aml-fraud investigative operations
Operational excellence and investigative quality
Risk-based approach to financial crime
** The Director, Fraud Queue Leader position at Capital One involves overseeing anti-money laundering (AML) investigation operations, ensuring compliance with regulatory standards, and driving operational efficiency. The ideal candidate will have extensive experience in financial crime compliance, particularly in managing investigation teams and sustaining a risk-based approach to fraud detection. **

Job Summary

  • Direct and oversee investigative operations, controls, and teams responsible for AML-Fraud casework, ensuring timely, accurate, and defensible decisioning aligned with regulatory expectations.
  • Drive operational efficiency and throughput by establishing and overseeing scalable processes, directing the management of investigative queues to optimize throughput, ensure risk-based prioritization, and minimize backlogs.
  • Lead, mentor, and develop investigative team managers, fostering deep expertise in complex fraud and AML typologies, promoting a high-performance and accountable culture.

Matching Summary

Match Score: 75

** The Director, Fraud Queue Leader position at Capital One involves overseeing anti-money laundering (AML) investigation operations, ensuring compliance with regulatory standards, and driving operational efficiency. The ideal candidate will have extensive experience in financial crime compliance, particularly in managing investigation teams and sustaining a risk-based approach to fraud detection. **

Salary

Base: $187,300 - $235,100; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • AML-Fraud investigative operations
  • Operational excellence and investigative quality
  • Risk-based approach to financial crime
  • End-to-end case management lifecycle
  • Suspicious Activity Reporting (SAR) decisioning
  • Control and governance environment

Nice-to-have

  • Proactive risk identification and strategy evolution
  • Data analytics for trend identification
  • Culture of continuous improvement
  • Cross-functional stakeholder alignment

Key Requirements

  • Bachelor’s Degree or military experience
  • At least 10 years financial crime compliance experience
  • At least 7 years people management experience
  • Direct experience overseeing case lifecycle
  • Proven leadership managing investigation teams
  • Accountability for SAR reporting processes
  • Experience in risk-based roles
  • Track record supporting regulatory examinations
  • Experience designing risk-based frameworks
  • Strong cross-functional partnership experience
  • Experience driving large-scale operational improvements
  • Strong experience managing and mentoring teams

Work Rights

Not specified

Tailored Resume

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