ITCAN PTE. LIMITED is seeking an M365 Engineer/Service Desk Engineer in Singapore to provide first-level IT support and serve as a subject matter expert in Microsoft 365 applications. The ideal candidate should have experience in end-user support, particularly with M365, and possess strong technical skills
Job Summary
This role serves as the subject matter expert within the service desk team while providing first-level IT support via phone and remote tools.
The position requires administering Microsoft 365 environments including user account management, mailbox configuration, and resolving issues with applications like Outlook and Teams.
Candidates must maintain ownership of cases until closure with accurate documentation and provide timely updates to customers on issue status.
Matching Summary
Match Score: 75
ITCAN PTE. LIMITED is seeking an M365 Engineer/Service Desk Engineer in Singapore to provide first-level IT support and serve as a subject matter expert in Microsoft 365 applications. The ideal candidate should have experience in end-user support, particularly with M365, and possess strong technical skills.
Skills & Requirements
Must-have
Microsoft 365 application support
First level technical troubleshooting
Active Directory management
Windows OS desktop support
Incident classification and prioritization
Nice-to-have
VPN and macOS support knowledge
WiFi and LAN connectivity experience
Hardware and peripherals understanding
Team training and mentorship skills
Key Requirements
Diploma with minimum 2 years of end-user support experience