Enrollment Call Center- Post Acceptance Student Stage

Liberty University

Base: $17.50 ph; bonus/equity: not specified; bene...
Fully remote
Exceptional customer service over phone
Navigating student issues accurately
Answering complex policy questions
Encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career

Job Summary

  • Encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.
  • Providing exceptional customer service to our students and other university employees primarily over the phone but also in email communication.
  • Expertly navigating all student issues to complete and accurate resolution, utilizing knowledge of online programs and university policies.

Matching Summary

Encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.

Salary

Base: $17.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service over phone
  • Navigating student issues accurately
  • Answering complex policy questions
  • Developing relationships with support offices
  • Microsoft Word, Excel, and Outlook proficiency
  • Reliable internet with specific speed

Nice-to-have

  • Innovative ways to improve services
  • Commitment to a diverse workplace
  • Reasoning and analytical problem-solving

Key Requirements

  • Some college experience
  • Customer service/sales experience
  • Bachelor's degree preferred
  • Previous contact center experience preferred
  • Ability to work evening hours, Saturdays, and overtime
  • Wired broadband connection required

Work Rights

Not specified

Tailored Resume

Cover Letter