Technical Support Manager

Genesys

Zurich, Switzerland
Onsite
Genesys cloud platform knowledge
Customer experience enhancement
Team performance management
The Product Support Manager will be responsible for the work activities, skill development and administration of the Genesys Cloud Product Support team based in Switzerland

Job Summary

  • The Product Support Manager will be responsible for the work activities, skill development and administration of the Genesys Cloud Product Support team based in Switzerland.
  • The goal of the role is always to provide the best customer experience for our customers and partners.
  • Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Matching Summary

The Product Support Manager will be responsible for the work activities, skill development and administration of the Genesys Cloud Product Support team based in Switzerland.

Skills & Requirements

Must-have

  • Genesys Cloud Platform knowledge
  • Customer experience enhancement
  • Team performance management
  • Escalation support
  • Continuous performance process

Nice-to-have

  • EQ management skills
  • Building effective teams
  • Handling conflict situations

Key Requirements

  • 8 years industry experience
  • 3+ years hands-on management experience
  • Resident of Switzerland
  • BS/MS/BA or equivalent

Work Rights

Resident of Switzerland

Tailored Resume

Cover Letter