Service Manager

Rolls-Royce

Bristol, United Kingdom
Hybrid
Service delivery management
It service performance
Stakeholder management
This role will be accountable for Service Delivery of Critical Business Services and Products in our Defence Aerospace business

Job Summary

  • This role will be accountable for Service Delivery of Critical Business Services and Products in our Defence Aerospace business.
  • Provide oversight of IT Service performance and End User Experience ensuring the right set of IT Services are delivered in alignment with business needs, agreed service levels and provide value for money.
  • Join a culture that values making a real difference through your work and develop your career as a mid-career professional blending technical expertise with strong personal qualities.

Matching Summary

This role will be accountable for Service Delivery of Critical Business Services and Products in our Defence Aerospace business.

Skills & Requirements

Must-have

  • Service Delivery Management
  • IT Service Performance
  • Stakeholder Management
  • Defence or Military IT environments
  • Cross-Delivery Continual Service Improvement

Nice-to-have

  • High-performance culture
  • Team-focused environment
  • Continuous learning
  • Engineering experience

Key Requirements

  • Developed Vetting (DV) clearance required
  • Experience in Defence or Military IT
  • Operational IT service delivery management
  • Senior level stakeholder management
  • SFIA L4 experience
  • ITIL qualification or similar
  • Shared services operating model (SIAM) exposure

Work Rights

Developed Vetting (DV) clearance required

Tailored Resume

Cover Letter