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K9 Kampus is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort in South Carolina. The ideal candidate should be passionate about pets, have prior customer service experience, and be able to manage a dynamic work environment while leading a team.
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Job Summary
We are revolutionizing the pet industry with a connected care network of trustworthy partners.
Pay starts at $15.00/hour DOE + tips, with full-time benefits including Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.
You'll be responsible for leading by example, handling escalated client issues, training new CSRs, and managing daily operations of the front desk.
Matching Summary
Match Score: 75
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K9 Kampus is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort in South Carolina. The ideal candidate should be passionate about pets, have prior customer service experience, and be able to manage a dynamic work environment while leading a team.
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Salary
Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance (1 pet), PTO for full-time employees
Skills & Requirements
Must-have
leading by example
handling escalated client issues
touring new clients
training and mentoring new CSRs
opening and closing the center
managing check-ins and check-outs
fielding phone calls and appointment questions
processing payments and balancing cash drawers
escorting pet guests
keeping the lobby clean
Nice-to-have
pet-obsessed professionals
part host, part handler, part operations wizard
100% pet-passionate
juggling multiple tasks
stepping up and leading by example
keeping things moving
empathy, clarity, and heart
cool under pressure
people-person, pet-person, team-person
Key Requirements
1+ year in a customer service role required
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required