Cloud Technical Lead - Service Cloud

Salesforce

Base: $171,200 - $273,000 annually; bonus/equity: ...
Not specified
Salesforce service cloud expertise
Field service architecture knowledge
Global technical escalation management
Salesforce is seeking a Cloud Technical Lead for their Service Cloud team, responsible for overseeing technical governance, KPI performance, and product quality. The ideal candidate will drive improvements in operational efficiency while ensuring a stable Field Service architecture

Job Summary

  • The Cloud Technical Lead serves as the global technical authority for Salesforce Service Cloud and Field Service, driving innovation through Agentforce.
  • Core responsibilities include owning KPI insights like TTR and repeat rates while defining architectural standards to ensure stability and scalability.
  • Salesforce offers a competitive base salary range of $171,200 - $273,000 annually along with comprehensive benefits including medical, dental, vision, and equity.

Matching Summary

Match Score: 85

Salesforce is seeking a Cloud Technical Lead for their Service Cloud team, responsible for overseeing technical governance, KPI performance, and product quality. The ideal candidate will drive improvements in operational efficiency while ensuring a stable Field Service architecture.

Salary

Base: $171,200 - $273,000 annually; Bonus/Equity: Not specified (eligible for incentive/equity); Benefits: Medical, dental, vision, mental health support, paid parental leave, life insurance, disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce Service Cloud expertise
  • Field Service architecture knowledge
  • Global technical escalation management
  • KPI performance improvement strategies
  • Release readiness reporting ownership

Nice-to-have

  • Influence without authority skills
  • Systems thinking capabilities
  • Data-driven problem solving
  • Thought leadership in AI agents
  • Cross-functional global collaboration

Key Requirements

  • Global technical authority experience
  • Deep understanding of Service Cloud architecture
  • Proven track record in operational governance

Work Rights

Not specified

Tailored Resume

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