Support Centre Manager

brandtech.plus

Mumbai, India
On-site
Global support centre leadership experience
Ai and automation workflow implementation
Stakeholder management across geographies
The role is critical for ensuring smooth operations, governance, and growth of the centralized global support function while driving efficiency and alignment with business objectives

Job Summary

  • The role is critical for ensuring smooth operations, governance, and growth of the centralized global support function while driving efficiency and alignment with business objectives.
  • The ideal candidate will leverage AI and automation to reimagine workflows, enhance productivity, and embed data-driven decision-making into daily operations.
  • This position serves as the central point of contact for regional leadership, ensuring seamless coordination across geographies and functions within The Brandtech Group.

Matching Summary

The role is critical for ensuring smooth operations, governance, and growth of the centralized global support function while driving efficiency and alignment with business objectives.

Skills & Requirements

Must-have

  • Global support centre leadership experience
  • AI and automation workflow implementation
  • Stakeholder management across geographies
  • Operational efficiency and scalability drive
  • IT and backend operations oversight

Nice-to-have

  • Data-driven decision-making expertise
  • Predictive insights generation skills
  • Proactive issue resolution strategies
  • Creative thinking and trendsetting mindset
  • High-quality solution delivery focus

Key Requirements

  • Hands-on Support Centre Manager experience
  • Expertise in leveraging AI technology
  • Ability to drive continuous improvement
  • Experience managing stakeholder relationships
  • Background in cost governance and optimization

Work Rights

Not specified

Tailored Resume

Cover Letter