Pullman Jakarta Indonesia Thamrin is seeking a Concierge Agent to provide exceptional guest service in a vibrant city hotel located in Central Jakarta. The ideal candidate should have experience in customer service, strong communication skills, and a passion for hospitality
Job Summary
Serve as a knowledgeable hotel ambassador by maintaining current information about hotel facilities, local attractions, dining options, entertainment venues, and city happenings to provide accurate and helpful guidance to guests.
Manage a diverse range of guest requests with enthusiasm and efficiency, including dining reservations (both in-house and off-property), entertainment bookings, transportation arrangements, tours, medical services, florist services, and other specialized requests.
Opportunity to be part of a leading international hospitality brand with career growth and development within Accor Hotels in a dynamic and supportive work environment.
Matching Summary
Match Score: 85
Pullman Jakarta Indonesia Thamrin is seeking a Concierge Agent to provide exceptional guest service in a vibrant city hotel located in Central Jakarta. The ideal candidate should have experience in customer service, strong communication skills, and a passion for hospitality.
Skills & Requirements
Must-have
Guest ambassador role
Personalized guest service
Handle diverse guest requests
Maintain guest preference records
Professional network of providers
Handle luggage and parcels
Solutions-oriented guest response
Nice-to-have
Empathetic and detail-oriented
Thrives in fast-paced environment
Passionate about exceeding expectations
Integrity and trustworthiness
Collaborative team player
Key Requirements
Minimum 1 year customer service/hospitality experience