Base: $20.00-$22.00; bonus/equity: not specified; ...
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Customer satisfaction improvement
Liaison between dealership and customers
Continuous improvement plans
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Killeen Chevrolet Inc is seeking a Customer Satisfaction Representative to enhance customer interactions and satisfaction at their dealership locations in Medford, OR, and Dallas, TX. The ideal candidate will be responsible for addressing customer concerns, implementing improvement initiatives, and ensuring timely follow-ups, all while contributing to a culture focused on innovation and customer-centric service.
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Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 75
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Killeen Chevrolet Inc is seeking a Customer Satisfaction Representative to enhance customer interactions and satisfaction at their dealership locations in Medford, OR, and Dallas, TX. The ideal candidate will be responsible for addressing customer concerns, implementing improvement initiatives, and ensuring timely follow-ups, all while contributing to a culture focused on innovation and customer-centric service.
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Salary
Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
customer satisfaction improvement
liaison between dealership and customers
continuous improvement plans
follow up with customers
track and trend customer concerns
handle Better Business Bureau reviews
Nice-to-have
team player with positive attitude
digital retail arm
innovation and people focused
Key Requirements
Warranty Claims or Collections experience highly preferred