Service Advisor

Rock Honda of Fontana

Oregon City, US
Base: $16.50; bonus/equity: commission + performan...
On-site
Customer and technician liaison
Develop repair estimates
Prepare repair orders
Rock Honda of Fontana is seeking an experienced Service Advisor to facilitate automotive services and repairs while ensuring exemplary customer service and communication between customers and technicians. Ideal candidates will have a background in service advising, preferably with Honda experience, and a basic mechanical understanding of vehicles

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor to facilitate automotive services and repairs while ensuring exemplary customer service and communication between customers and technicians. Ideal candidates will have a background in service advising, preferably with Honda experience, and a basic mechanical understanding of vehicles.

Salary

Base: $16.50; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • customer and technician liaison
  • develop repair estimates
  • prepare repair orders
  • administer manufacturer warranty

Nice-to-have

  • exemplary customer service
  • team player focus

Key Requirements

  • Previous Service Advisor experience
  • Prior automotive technician experience
  • Basic mechanical understanding
  • High School graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter