Scheduling Senior Coordinator - Spielman Comprehensive Breast Center
The Ohio State University Wexner Medical Center
Columbus, Ohio, US
Patient access experience
Advanced emr platform proficiency
Customer service skills
The Senior Access Coordinator provides non-medical support to patients, clinical care team members and the organization, demonstrating advanced expertise in product, process or a service line area
Job Summary
The Senior Access Coordinator provides non-medical support to patients, clinical care team members and the organization, demonstrating advanced expertise in product, process or a service line area.
This position is responsible for providing consumers with accurate, up-to-date information regarding products, services and procedures and assures accurate appointments/surgeries/procedures are scheduled.
They provide ongoing support and effective communication to physicians and other clinical team members, patients and patient support systems by coordinating their requests and organizing and communicating in such a way that is clear and concise for all.
Matching Summary
The Senior Access Coordinator provides non-medical support to patients, clinical care team members and the organization, demonstrating advanced expertise in product, process or a service line area.
Skills & Requirements
Must-have
Patient access experience
Advanced EMR platform proficiency
Customer service skills
Scheduling and coordination
Interpersonal communication skills
Nice-to-have
Problem solving in busy environment
Positive first impression
Lead by example
Training and support for new staff
Key Requirements
High School Diploma or GED
2.0 years of experience in patient access
Associate’s Degree preferred
2-4 years of experience in healthcare setting preferred
Experience with Cadence, Optime Aria, Ambra preferred