Service Advisor

Lithia Ford of Roseburg

Roseburg, OR, United States
Commission pyy plan with base + incentives
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop estimates and write repair orders
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

Commission pay plan with base and incentives

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Develop estimates and write repair orders
  • Maintain customer records
  • Serve as communicator between customer and technician

Nice-to-have

  • Focus on exemplary customer service
  • Team player
  • Basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience preferred
  • Valid driver's license with acceptable driving record
  • Prior experience as an automotive technician a plus
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter