This is a highly strategic and impactful customer-facing role responsible for Dell Technologies' largest and most complex strategic accounts, driving customer success outcomes
Job Summary
This is a highly strategic and impactful customer-facing role responsible for Dell Technologies' largest and most complex strategic accounts, driving customer success outcomes.
The position requires direct communication with executives, strong technical expertise, a strategic perspective, and a commanding leadership presence, focusing on delivering AI-driven solutions.
Key responsibilities include leading strategic customer engagement, providing AI and technical leadership, delivering executive insights, and managing cross-functional collaboration and escalations.
Matching Summary
This is a highly strategic and impactful customer-facing role responsible for Dell Technologies' largest and most complex strategic accounts, driving customer success outcomes.
Skills & Requirements
Must-have
strategic customer engagement
AI-driven solutions
executive-level advice
technical leadership
cross-functional collaboration
Nice-to-have
trusted advisor
measurable business outcomes
emerging technologies
Key Requirements
Bachelor's degree + 15 years or Master's degree + 12 years or PhD + 8 years or equivalent experience
Ability to influence across a matrix organization
Proven track record of creating measurable customer outcomes in high-visibility environments
Experience with large enterprise customers
Deep technical understanding of Dell Technologies' solutions, especially AI infrastructure
Native Japanese and Business-level English proficiency