Customer Service Representative - Auto Claims

Intact Insurance

St. John's, NL, Canada
Base: $43,600 - $53,200 annually; bonus: up to 100...
Hybrid
Inbound call handling
Claims documentation skills
35-hour workweek availability
Intact Insurance is seeking a Customer Service Representative for Auto Claims, located in St. John's, NL, Dieppe, NB, and Dartmouth, NS. The role involves managing inbound claims inquiries, providing excellent customer service, and documenting interactions while thriving in a fast-paced environment

Job Summary

  • This role involves acting as a subject matter expert on policies while managing a high volume of inbound calls for auto claims.
  • Employees receive competitive compensation including a base salary range of $43,600 to $53,200 with an annual bonus target of up to double the target.
  • The position offers extensive benefits such as a defined benefit pension plan, telemedicine, wellness accounts, and flexible hybrid work arrangements.

Matching Summary

Match Score: 85

Intact Insurance is seeking a Customer Service Representative for Auto Claims, located in St. John's, NL, Dieppe, NB, and Dartmouth, NS. The role involves managing inbound claims inquiries, providing excellent customer service, and documenting interactions while thriving in a fast-paced environment.

Salary

Base: $43,600 - $53,200 annually; Bonus: Up to 100% of target (5% base); Benefits: Defined benefit pension, ESPP matching, wellness account

Skills & Requirements

Must-have

  • Inbound call handling
  • Claims documentation skills
  • 35-hour workweek availability
  • Monday to Friday business hours
  • Statutory holiday flexibility

Nice-to-have

  • Bilingual English French preferred
  • Prior insurance experience
  • Customer service background
  • Sales experience preferred
  • Empathy in difficult conversations

Key Requirements

  • Eligible to work in Canada
  • No Canadian work experience required
  • Flexible to work statutory holidays

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter