Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itsm and itil practices expertise
Full life cycle development for servicenow
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain

Job Summary

  • The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
  • You will be responsible for defining and aligning goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field, combined with a culture rooted in integrity and empathy.

Matching Summary

The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practices expertise
  • Full life cycle development for ServiceNow
  • Strategic advisor to business stakeholders
  • End-to-end business analysis leadership

Nice-to-have

  • ServiceNow Admin Certification
  • Proactive user-centric approach
  • Strong analytical and problem-solving skills
  • Experience with PagerDuty integration
  • Sun-drenched optimism and drive

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related field
  • ServiceNow Admin Certification (preferred)
  • Experience building processes from ground up

Work Rights

Not specified

Tailored Resume

Cover Letter