Customer Success Director - Latam

DARKTRACE AUSTRALIA PTY

Not specified; not specified; benefits: 100% medic...
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Direct leadership of customer success teams in latam
Fluency in spanish and english languages
Enterprise saas subscription model experience
** Darktrace Australia Pty is seeking a Customer Success Director for the LATAM region to lead a team of Customer Success Managers, ensuring customer satisfaction and retention throughout the customer lifecycle. The ideal candidate will have extensive experience managing Customer Success teams within LATAM, possess fluency in Spanish and English (with Portuguese as a bonus), and have a strong understanding of the cybersecurity landscape. **

Job Summary

  • The role involves leading a high-performing Customer Success organization dedicated to driving value and long-term success for customers across the LATAM region.
  • Candidates must possess direct leadership experience managing Customer Success teams specifically within the LATAM market to handle unique cultural and operational dynamics.
  • The company offers comprehensive benefits including 100% medical, dental, and vision insurance for employees and dependents, along with paid parental leave and pet insurance.

Matching Summary

Match Score: 75

** Darktrace Australia Pty is seeking a Customer Success Director for the LATAM region to lead a team of Customer Success Managers, ensuring customer satisfaction and retention throughout the customer lifecycle. The ideal candidate will have extensive experience managing Customer Success teams within LATAM, possess fluency in Spanish and English (with Portuguese as a bonus), and have a strong understanding of the cybersecurity landscape. **

Salary

Not specified; Not specified; Benefits: 100% medical, dental and vision insurance, plus dependents; Paid parental leave; Pet insurance; Discount Life insurance; Commuter benefits; 401(k); Employee Assistance Program

Skills & Requirements

Must-have

  • Direct leadership of Customer Success teams in LATAM
  • Fluency in Spanish and English languages
  • Enterprise SaaS subscription model experience
  • Gross Revenue Retention and churn reduction ownership
  • Strategic escalation point management

Nice-to-have

  • Portuguese language proficiency for Brazil market
  • Deep understanding of regional cultural dynamics
  • Passion for cybersecurity landscape knowledge
  • Experience scaling high-performing remote teams
  • Proven track record in enterprise account strategy

Key Requirements

  • Direct leadership experience managing Customer Success teams within LATAM
  • Fluency in Spanish and English required; Portuguese highly preferred
  • Experience in Enterprise SaaS environment with subscription models
  • Track record of operational excellence and strategic prioritization

Work Rights

Not specified

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