Kemper is seeking Bilingual Customer Service Representatives to assist clients with insurance policy inquiries in McAllen, Texas. The role requires fluency in Spanish and English, along with customer service experience, and offers a supportive work culture focused on personal development and work-life balance
Job Summary
We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy.
Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am to 5:00pm approximately every 3 weeks.
Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
Matching Summary
Match Score: 85
Kemper is seeking Bilingual Customer Service Representatives to assist clients with insurance policy inquiries in McAllen, Texas. The role requires fluency in Spanish and English, along with customer service experience, and offers a supportive work culture focused on personal development and work-life balance.
Skills & Requirements
Must-have
Bilingual Spanish/English professionals
Assist clients with policy inquiries
Superior Customer Service
CST business hours
PC experience required
Nice-to-have
Talented and diverse people
Positive difference in customers' lives
High-performing culture
Personal development opportunities
Healthy work-life balance
Key Requirements
High school diploma or GED
6 months previous customer service experience
Fluent Spanish/English communication skills
Multitasking skills required
PC experience with 3,000 KSH or 25 WPM with error ratio < 5%