Capgemini Singapore PTE. LTD. is seeking an IT Support Specialist to provide technical assistance and support for internal users, focusing on troubleshooting hardware, software, and network issues. The ideal candidate should possess strong problem-solving skills and a service-oriented mindset, with relevant experience in IT support
Job Summary
This role involves providing technical assistance to internal users by troubleshooting hardware, software, and network issues.
The successful candidate will manage incidents and service requests within agreed service levels while ensuring business continuity.
Key responsibilities include supporting IT security practices, maintaining asset inventories, and facilitating user onboarding activities.
Matching Summary
Match Score: 75
Capgemini Singapore PTE. LTD. is seeking an IT Support Specialist to provide technical assistance and support for internal users, focusing on troubleshooting hardware, software, and network issues. The ideal candidate should possess strong problem-solving skills and a service-oriented mindset, with relevant experience in IT support.
Skills & Requirements
Must-have
Troubleshoot hardware and software issues
Manage incidents via ServiceNow
Install and configure Windows and macOS
Support Microsoft 365 applications
Maintain accurate asset inventory
Nice-to-have
Strong problem-solving ability
Effective communication skills
Service-oriented mindset
Collaboration with cross-functional teams
Key Requirements
Diploma or Degree in Information Technology or related field
Relevant experience in IT support or service desk functions
Experience using IT service management tools like ServiceNow
CompTIA A+ or Microsoft certifications (advantage)