Customer Support Analyst - Atm Services

Workforcity

**
Strong communication skills in english
Experience in call center environment
Ability to work various shifts
** The Customer Support Analyst for ATM Services at Workforcity is responsible for monitoring ATMs and managing ticket resolution for Citibank’s global operations. The role requires strong customer service skills, effective communication, and the ability to work various shifts, including weekends and holidays. **

Job Summary

  • The Customer Support Analyst - ATM Services is responsible for ATM monitoring and comprehensive ticket management.
  • This role requires close collaboration with various teams and external vendors globally.
  • You will be instrumental in providing excellent customer service and supporting various communication channels.

Matching Summary

Match Score: 75

** The Customer Support Analyst for ATM Services at Workforcity is responsible for monitoring ATMs and managing ticket resolution for Citibank’s global operations. The role requires strong customer service skills, effective communication, and the ability to work various shifts, including weekends and holidays. **

Skills & Requirements

Must-have

  • Strong communication skills in English
  • Experience in call center environment
  • Ability to work various shifts

Nice-to-have

  • Proactive team player
  • Commitment to excellence in service delivery
  • Analytical thought processes

Key Requirements

  • Prior experience in customer service
  • Ability to manage multiple issues concurrently
  • Strong problem-solving abilities

Work Rights

Not specified

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