Platform Success Specialist Iii

Lion Street

Handle complex technical inquiries
Build rapport with partner agencies
Act as voice of the customer
This role is a hands-on leadership role focused on ensuring team members have the support and resources needed to attend to user requests

Job Summary

  • This role is a hands-on leadership role focused on ensuring team members have the support and resources needed to attend to user requests.
  • Team Leads will specialize in Quality Assurance & Training, Data & Analytics, or Escalations.
  • Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

Matching Summary

This role is a hands-on leadership role focused on ensuring team members have the support and resources needed to attend to user requests.

Skills & Requirements

Must-have

  • Handle complex technical inquiries
  • Build rapport with Partner Agencies
  • Act as Voice of the Customer
  • Respond to support inquiries accurately
  • Proficient with CRM systems
  • Expert knowledge of industry standards

Nice-to-have

  • Contribute to amazing employee experiences
  • Promote IntegrityCONNECT Suite of Products
  • Host live webinar trainings

Key Requirements

  • High School Diploma or GED
  • 4-6 years Customer Success/Support experience
  • Proficient in Microsoft Office
  • Knowledge of data integration and APIs
  • Skilled in B2B account management
  • Demonstrated ability to lead a small team

Work Rights

Not specified

Tailored Resume

Cover Letter