Cross Technology Managed Services Engineer (l2)

NTT DATA

Chennai, India
Moderate-level experience in managed services
Knowledge of ticketing tools
Familiarity with itil processes
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems

Job Summary

  • As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems.
  • You will proactively monitor, identify, investigate, and resolve technical incidents and problems.
  • Your role includes collaborating closely with other teams and clients to provide second-level support.

Matching Summary

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems.

Skills & Requirements

Must-have

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools
  • Familiarity with ITIL processes

Nice-to-have

  • Ability to work under pressure
  • Commitment to client satisfaction
  • Effective communication skills

Key Requirements

  • Bachelor's degree in IT/Computing
  • Experience working with vendors and third parties
  • Ability to adapt to changing circumstances

Work Rights

Not specified

Tailored Resume

Cover Letter