Customer Service Junior Analyst

Citigroup

Warsaw, Mazovia, Poland
Base: 81,660.00 zł - 119,240.00 zł; bonus: annual ...
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Fluent english communication skills
Highly organized work ethic
Strong ms office and system skills
** Citi is seeking a Customer Service Junior Analyst for their Commercial Cards Team in Warsaw, Poland. The role involves optimizing client card programs, resolving inquiries, and identifying opportunities for improvement in service delivery, all within a hybrid work model. **

Job Summary

  • The role involves managing and optimizing Commercial Cards programs for over 600 corporate clients across 45 markets.
  • Employees will handle daily client communications via email and conference calls while resolving root cause issues.
  • The position offers a hybrid working model with up to two days of remote work per week alongside competitive benefits.

Matching Summary

Match Score: 75

** Citi is seeking a Customer Service Junior Analyst for their Commercial Cards Team in Warsaw, Poland. The role involves optimizing client card programs, resolving inquiries, and identifying opportunities for improvement in service delivery, all within a hybrid work model. **

Salary

Base: 81,660.00 zł - 119,240.00 zł; Bonus: Annual discretionary incentive award possible; Benefits: Pension, medical, life insurance, sport card, cafeteria plan

Skills & Requirements

Must-have

  • Fluent English communication skills
  • Highly organized work ethic
  • Strong MS Office and system skills
  • Ability to work under pressure

Nice-to-have

  • Experience in customer service or account management
  • French or German language proficiency
  • Continuous process improvement mindset

Key Requirements

  • Fluent English required
  • Hybrid work arrangement acceptance

Work Rights

Not specified

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