Reservations Manager - Gerente De Reservas

Four Seasons Hotels & Resorts

Cartagena, Colombia
Manage daily operations
Maintain reservation standards
Prepare occupancy and revenue forecasts
Assume responsibility for the execution of the Reservations and Communications Department’s policies and procedures and manage the daily operation

Job Summary

  • Assume responsibility for the execution of the Reservations and Communications Department’s policies and procedures and manage the daily operation.
  • Implement pricing and inventory strategies to maximize revenue and analyze market trends and competitor activities to adjust pricing.
  • Handle escalated guest concerns related to reservations and collaborate with other departments to ensure a seamless guest experience.

Matching Summary

Assume responsibility for the execution of the Reservations and Communications Department’s policies and procedures and manage the daily operation.

Skills & Requirements

Must-have

  • Manage daily operations
  • Maintain reservation standards
  • Prepare occupancy and revenue forecasts
  • Manage labor to standard
  • Analyze call volume reports
  • Enforce room and rate availability
  • Operate OTA reservations systems
  • Handle group bookings
  • Handle guest complaints
  • Implement pricing and inventory strategies
  • Analyze market trends
  • Generate reservation performance reports
  • Excellent verbal skills in English and Spanish

Nice-to-have

  • Create amazing guest experiences
  • Genuine heart and luxury
  • World-class employee experience
  • Recognize familiar faces
  • Connect to people and world
  • Timeless style and legendary service
  • Enhance guest satisfaction and loyalty

Key Requirements

  • Bachelor's degree in Hospitality Management or related field
  • Knowledge of Opera, ACD and other Operating systems an asset
  • Pleasant telephone voice and manner

Work Rights

Not specified

Tailored Resume

Cover Letter