It Service Delivery Analyst

RES

Houston, Texas, United States
On-site
Five years of front-line customer service experience
Strong communication and customer service skills
Experience supporting employees across varying technical levels
The role involves delivering a friendly, responsive, and effective technology support experience for RES employees

Job Summary

  • The role involves delivering a friendly, responsive, and effective technology support experience for RES employees.
  • You will serve as a front-line member of the IT team, helping end users resolve technical issues and supporting software deployments.
  • RES values resilience, adaptability, and resourcefulness in a field that constantly changes.

Matching Summary

The role involves delivering a friendly, responsive, and effective technology support experience for RES employees.

Skills & Requirements

Must-have

  • Five years of front-line customer service experience
  • Strong communication and customer service skills
  • Experience supporting employees across varying technical levels

Nice-to-have

  • Familiarity with remote support tools and ticketing systems
  • Experience with Windows 10 and Windows 11 deployment
  • Hands-on experience installing Office 365 and Microsoft Teams

Key Requirements

  • BS/BA degree required
  • Five years of experience in technology support
  • Demonstrated success delivering strong customer service

Work Rights

Not specified

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