Customer Service Representative - Keilor Downs

CommBank

Keilor Downs, Australia
Not specified (predetermined roster).
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Service Representative for its Keilor Downs branch to provide exceptional service to personal and small business customers. The role involves supporting customers with their banking needs, including inquiries, account maintenance, and financial health checks

Job Summary

  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Service Representative for its Keilor Downs branch to provide exceptional service to personal and small business customers. The role involves supporting customers with their banking needs, including inquiries, account maintenance, and financial health checks.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Act with integrity
  • Champion processes and procedures
  • Risk-adverse culture
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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