Cir Analyst, Tebg Th

3M

Philippines
**
Thai language proficiency required
Credit and collections experience
Customer complaint resolution skills
** 3M is seeking a Cir Analyst for their Credit and Collections team in the Philippines, who will handle customer service inquiries, complaint management, and account monitoring. The role requires strong analytical skills and the ability to communicate effectively in both Thai and English while working independently to meet company targets. **

Job Summary

  • The role involves handling end-to-end customer issue resolution activities including credit, collections, and complaints management at the 3M Global Service Center in the Philippines.
  • Candidates must possess high proficiency in the Thai language to communicate effectively with external customers and internal stakeholders regarding billing and service issues.
  • This position requires a professional who can turn data into actionable information to resolve customer issues while adhering to strict corporate policies and ethical standards.

Matching Summary

Match Score: 75

** 3M is seeking a Cir Analyst for their Credit and Collections team in the Philippines, who will handle customer service inquiries, complaint management, and account monitoring. The role requires strong analytical skills and the ability to communicate effectively in both Thai and English while working independently to meet company targets. **

Skills & Requirements

Must-have

  • Thai language proficiency required
  • Credit and collections experience
  • Customer complaint resolution skills
  • Accounts receivable process knowledge
  • Cross-functional team coordination

Nice-to-have

  • Salesforce experience preferred
  • Process improvement initiative participation
  • Training new employees capability
  • Analytical problem-solving mindset
  • High comfort with operational ambiguity

Key Requirements

  • Bachelor level university/college degree
  • At least 2 years in Customer Issue Resolution or Credit Collection
  • High Proficiency of the Thai language
  • Ability to communicate in spoken and written English
  • Experience with Excel and Microsoft Office systems

Work Rights

Not specified

Tailored Resume

Cover Letter