Customer Experience Advisor | S1 | Retail Banking | Rugby Branch

Santander

Rugby, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Onsite (rugby branch)
Customer service delivery
Effective communication with customers
Handling day-to-day transactions
Santander is seeking a Customer Experience Advisor for their Rugby Branch, where the role focuses on delivering exceptional customer service in a dynamic retail banking environment. The ideal candidate should be adaptable, possess strong communication skills, and be a team player, working 35 hours per week on a rota basis

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and servicing, while also building relationships and finding solutions.
  • Santander offers a competitive salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, company pension contributions, and comprehensive wellbeing support.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Rugby Branch, where the role focuses on delivering exceptional customer service in a dynamic retail banking environment. The ideal candidate should be adaptable, possess strong communication skills, and be a team player, working 35 hours per week on a rota basis.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: Healthcare, pension, holiday purchase, share plans, product discounts, wellbeing support

Skills & Requirements

Must-have

  • Customer service delivery
  • Effective communication with customers
  • Handling day-to-day transactions
  • Answering customer calls
  • Problem-solving for customers

Nice-to-have

  • Desire to go above-and-beyond
  • Flexible and can-do approach
  • Openness to broad range of activities
  • Ability to grow and adapt

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter