Service Desk T2

Rsmcanada

Fully remote
Technical helpdesk support
Hardware and software troubleshooting
Office 365 administration
We are the leading provider of professional services to the middle market globally, empowering our clients and people to realize their full potential

Job Summary

  • We are the leading provider of professional services to the middle market globally, empowering our clients and people to realize their full potential.
  • Responsibilities include providing phone and email technical support, troubleshooting hardware and software issues, and performing systems administration across multiple clients.
  • RSM offers a competitive benefits and compensation package with flexibility in scheduling to balance life’s demands while serving clients.

Matching Summary

We are the leading provider of professional services to the middle market globally, empowering our clients and people to realize their full potential.

Skills & Requirements

Must-have

  • Technical helpdesk support
  • Hardware and software troubleshooting
  • Office 365 administration
  • Windows Servers management
  • Network issue troubleshooting
  • Client case management

Nice-to-have

  • Experience with firewalls
  • VMWare ESX and vSphere administration
  • Azure AD and SharePoint administration
  • Remote solutions experience
  • Apple hardware and MAC OS X knowledge
  • Enterprise mobile device experience

Key Requirements

  • 1-2 years technical helpdesk or IT experience
  • Microsoft Certification preferred
  • Network+ Certification preferred
  • Bachelor's degree is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter