The Associate - P&C Service Operations position at Aristocrat Leisure seeks a candidate with IT expertise and a passion for People & Culture to enhance HR service delivery. The role involves addressing employee inquiries, managing HR transactions, and utilizing advanced technologies like AI and chatbots to improve employee experiences
Job Summary
This role involves providing top-tier HR service delivery by addressing employee inquiries via email, chat, phone, and AI-supported channels.
The position requires managing cases accurately using centralized systems while assisting in the refinement of AI-enabled service tools to boost operational efficiency.
Aristocrat offers a robust benefits package and global career opportunities within a diverse business focused on responsible gameplay and employee wellbeing.
Matching Summary
Match Score: 85
The Associate - P&C Service Operations position at Aristocrat Leisure seeks a candidate with IT expertise and a passion for People & Culture to enhance HR service delivery. The role involves addressing employee inquiries, managing HR transactions, and utilizing advanced technologies like AI and chatbots to improve employee experiences.
Skills & Requirements
Must-have
Bachelor's degree in IT or Business
Strong verbal and written English communication
Experience with HR systems and case management
Ability to handle sensitive confidential information
Proficiency with digital tools and chat platforms
Nice-to-have
Prior experience in HR contact center environment
Curiosity for AI, automation, and chatbot technologies
Experience contributing to knowledge management
Customer-first approach with adaptability
Interest in People & Culture operations
Key Requirements
Bachelor's degree in IT, Business, or related field
Authorized to work without visa sponsorship
Proven ability to multitask and prioritize workload
Work Rights
Must be authorized to work in location without visa sponsorship