Talent Connect - Baguio 2025

Concentrix

Baguio City, Philippines
**
High school diploma with 3-6 months experience
Strong computer navigation and pc knowledge
Ability to work rotating shifts in fast-paced environment
** Concentrix is seeking Customer Support Associates for their Baguio City location, focusing on delivering exceptional customer service through inbound and outbound communications. Ideal candidates should possess strong customer service skills, computer proficiency, and the ability to work effectively in a fast-paced environment. **

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
  • Candidates must be dependable with strong attention to detail and demonstrate patience while maintaining a pleasant and professional tone during all customer contact situations.

Matching Summary

Match Score: 75

** Concentrix is seeking Customer Support Associates for their Baguio City location, focusing on delivering exceptional customer service through inbound and outbound communications. Ideal candidates should possess strong customer service skills, computer proficiency, and the ability to work effectively in a fast-paced environment. **

Skills & Requirements

Must-have

  • High school diploma with 3-6 months experience
  • Strong computer navigation and PC knowledge
  • Ability to work rotating shifts in fast-paced environment

Nice-to-have

  • Demonstrate empathy and build rapport with customers
  • Skilled in multi-tasking and adapting to changes
  • Experience offering additional products or services

Key Requirements

  • High school diploma required
  • Three to six months of relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

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