The Senior IT Service Desk Agent provides advanced technical support for healthcare systems, clinical applications, and enterprise technologies within a call center environment
Job Summary
The Senior IT Service Desk Agent provides advanced technical support for healthcare systems, clinical applications, and enterprise technologies within a call center environment.
Senior Agents play a critical role in reducing user effort, improving resolution outcomes, and maintaining operational excellence across the IT Service Desk.
This role requires focus on safety, quality, and efficiency in performing job duties as part of a High Reliability Organization.
Matching Summary
The Senior IT Service Desk Agent provides advanced technical support for healthcare systems, clinical applications, and enterprise technologies within a call center environment.
Skills & Requirements
Must-have
Healthcare IT technical support
Endpoint and desktop support
ITIL process adherence
HIPAA compliance
Call center environment
Technical issue escalation
Nice-to-have
Mentoring and coaching skills
Customer service excellence
On-call and after-hours support
Collaboration with Level 2 and 3 IT teams
Performance feedback provision
Key Requirements
Associate's degree in IT or equivalent experience
3+ years supporting enterprise desktop environments