Customer Service Representative

Pet Palace Cary

Cary, NC, United States
Base: $13.00 - $14.00ph; bonus/equity: tips; benef...
On-site
Handling phones and customers
Welcoming pet parents and vips
Answering phones with a smile
Pet Palace Cary is seeking a Customer Service Representative who is passionate about both pets and people. The role involves providing exceptional customer service in a lively, pet-friendly environment, with responsibilities ranging from managing client interactions to ensuring a welcoming atmosphere

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents and their furry VIPs, answering phones, managing check-ins and check-outs, and handling complaints with patience.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $13-$14.00/hour DOE + tips.

Matching Summary

Match Score: 85

Pet Palace Cary is seeking a Customer Service Representative who is passionate about both pets and people. The role involves providing exceptional customer service in a lively, pet-friendly environment, with responsibilities ranging from managing client interactions to ensuring a welcoming atmosphere.

Salary

Base: $13.00 - $14.00/hour; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • answering phones with a smile
  • managing check-ins and check-outs
  • handling cash and cards
  • responding to complaints
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • people-person and pet-person
  • cool under pressure
  • solve problems quickly

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter