Vice President - Client Service & Implementation Design
Brightonparkbank
Chennai, India
Not specified (assumed hybrid)
Client onboarding and service processes
Operational readiness
Regional stakeholder engagement
Brightonparkbank is seeking a Vice President of Client Service & Implementation Design in Chennai, India, to lead strategic change initiatives and improve client onboarding experiences for Corporate Banking clients across APAC and the Middle East. The role requires strong leadership, collaboration with stakeholders, and the ability to manage complex change processes while ensuring operational excellence
Job Summary
Lead the design and delivery of exceptional client service and onboarding experiences for Corporate Banking clients across APAC and the Middle East.
Drive the design and continuous improvement of client onboarding and service processes for Corporate Banking clients in Asia, ensuring efficiency, compliance, and a differentiated experience.
Ensure all activities comply with local regulatory requirements and internal policies, embedding robust risk management practices within the team.
Matching Summary
Match Score: 85
Brightonparkbank is seeking a Vice President of Client Service & Implementation Design in Chennai, India, to lead strategic change initiatives and improve client onboarding experiences for Corporate Banking clients across APAC and the Middle East. The role requires strong leadership, collaboration with stakeholders, and the ability to manage complex change processes while ensuring operational excellence.
Skills & Requirements
Must-have
Client onboarding and service processes
Operational readiness
Regional stakeholder engagement
Risk management practices
Change Management Office
Client journeys and product requirements
Nice-to-have
Visionary and execution-focused
Commercial mindset and results orientation
Insight into external market developments
Leveraging regional technology trends
Key Requirements
Degree educated or equivalent qualification
Proven track record in client service, onboarding, or implementation leadership
Strong knowledge of operational procedures, client onboarding, and regulatory requirements in APAC & ME
Excellent project management skills
Minimum 5 years of experience in client service, onboarding, or implementation leadership