Base: not specified; bonus/equity: up to 15%; bene...
On-site
Customer journey mapping
Multi-channel journey design
Crm and personalization understanding
Optima Partners is a fast-growing professional services firm helping leading organisations transform customer engagement at the intersection of marketing, technology, and data
Job Summary
Optima Partners is a fast-growing professional services firm helping leading organisations transform customer engagement at the intersection of marketing, technology, and data.
You'll work within project teams to modernise how organisations plan, deliver, and measure customer engagement, shaping 1‑1 customer journeys that drive real business outcomes.
Competitive salary + bonus up to 15%, 37 days holiday, private medical insurance, life & income protection, and pension scheme are offered.
Matching Summary
Optima Partners is a fast-growing professional services firm helping leading organisations transform customer engagement at the intersection of marketing, technology, and data.
Salary
Base: Not specified; Bonus/Equity: up to 15%; Benefits: Competitive salary, 37 days holiday, Private medical insurance, life & income protection, Pension scheme, 1,000+ employee perks
Skills & Requirements
Must-have
Customer journey mapping
Multi-channel journey design
CRM and personalization understanding
Real-time decisioning concepts
Pega Customer Decision Hub
Strong presentation skills
Nice-to-have
Consulting or agency experience
Agile delivery experience
Experience with Pega CDH, Adobe, or Salesforce
Background in regulated industries
Key Requirements
2+ years consulting or in-house experience
Experience in customer journey mapping
Multi-channel journey and interaction design experience
Understanding of CRM, personalization, and CX measurement
Exposure to real-time decisioning / Next-Best-Action concepts
Strong PowerPoint, Excel, and communication skills