This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues
Job Summary
This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues.
You will help the Operations team achieve roadmap objectives and provide strategic insights on industry best practices and you will drive the implementations to resolution.
Join us if you are looking for an opportunity to work with a Tech company mindset and support software development in Product Lines.
Matching Summary
This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues.
Skills & Requirements
Must-have
Service Delivery/Management background
Monitor and Manage KPI/SLA
Incident & Escalation Management
Third party provider management
Service management tools (Jira)
Agile environment experience
Nice-to-have
Curious mindset
Bias for action
Respectful and empowering culture
Tech company mindset
Continuous improvement practices
Key Requirements
Bachelor’s degree in Computer Science, Information Systems, or related field
Experience in service delivery, IT operations, or client services
Familiarity with ITIL frameworks
Proficiency with service management tools
Ability to manage multiple priorities
Experience with incident management and escalation processes