This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms
Job Summary
This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms.
Key responsibilities include developing account strategies, creating pursuit kits, delivering Proof of Value engagements, designing accelerators, and leading client-facing project elements.
Success in this role requires strong communication skills, technical knowledge, experience with ITSM platforms, and the ability to articulate business value to diverse stakeholders.
Matching Summary
This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms.
Skills & Requirements
Must-have
Technical expertise in ServiceNow platform
Pre-sales and solution architecture experience
Client engagement and relationship building
Development of Proof of Value engagements
Sales pipeline generation and qualification
Creation of migration playbooks
Nice-to-have
Experience with Freshworks and EasyVista platforms
Familiarity with sales methodologies like MEDDIC and Challenger
Participation in marketing events and webinars
Ability to lead technical workshops
Providing feedback to product and marketing teams
Key Requirements
Baseline security clearance
ServiceNow certifications CSA, CIS, CTA
Minimum 8 years consulting or professional services experience