Senior Analyst Wfm

traumkandidaten.de

Gurgaon, India
Workforce management scheduling
Real time management
Call center experience
Amex GBT offers an inclusive and collaborative culture where your voice is valued and provides flexible benefits tailored to each country starting the day you join

Job Summary

  • Amex GBT offers an inclusive and collaborative culture where your voice is valued and provides flexible benefits tailored to each country starting the day you join.
  • The Senior Analyst Wfm role involves tactical workforce management tasks including scheduling, real-time queue monitoring, SLA management, root cause analysis, and reporting to support operational KPIs.
  • Amex GBT champions inclusion through global groups and provides travel perks, extensive learning opportunities, and equal employment consideration regardless of protected characteristics.

Matching Summary

Amex GBT offers an inclusive and collaborative culture where your voice is valued and provides flexible benefits tailored to each country starting the day you join.

Skills & Requirements

Must-have

  • Workforce management scheduling
  • Real time management
  • Call center experience
  • SLA monitoring and management
  • Root cause analysis for SLA deviations
  • Report creation and sharing
  • Stakeholder management

Nice-to-have

  • Inclusive and collaborative culture
  • Flexible benefits and wellbeing resources
  • Access to extensive learning platform
  • Global inclusion groups
  • Travel industry exposure

Key Requirements

  • Minimum 3 years call center experience
  • Minimum 2 years workforce management experience
  • Experience in scheduling and real-time management

Work Rights

Not specified

Tailored Resume

Cover Letter