Base: $91,000.00 - $147,200.00; bonus/equity: not ...
5 days onsite
Customer service excellence
Event planning and execution
Microsoft office and sharepoint expertise
Johnson & Johnson is seeking a Sr. Customer Experience Specialist for its MedTech division in Santa Clara, California. This role involves managing high-impact events and ensuring exceptional customer experiences while working in a fast-paced environment
Job Summary
You will serve as the face of the Johnson & Johnson Institute Santa Clara and lead over 300 high-impact events annually, ensuring exceptional customer journeys for healthcare professionals and internal partners.
This role requires orchestrating onsite support teams, managing front-desk operations, and driving innovation in hospitality and event logistics to elevate the guest experience.
Johnson & Johnson offers a collaborative, mission-driven culture with comprehensive benefits including retirement plans, paid time off, parental leave, and a commitment to diversity and inclusion.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking a Sr. Customer Experience Specialist for its MedTech division in Santa Clara, California. This role involves managing high-impact events and ensuring exceptional customer experiences while working in a fast-paced environment.
Salary
Base: $91,000.00 - $147,200.00; Bonus/Equity: Not specified; Benefits: Retirement plans, paid time off, parental leave, volunteer leave
Skills & Requirements
Must-have
customer service excellence
event planning and execution
Microsoft Office and SharePoint expertise
onsite event coordination
hospitality and guest management
cross-functional team collaboration
Nice-to-have
proactive hospitality mindset
problem solving under pressure
strong communication skills
attention to detail
innovation in customer touchpoints
multi-priority management
Key Requirements
High School diploma minimum
Bachelor’s degree strongly preferred
At least two years business experience
Event planning and execution experience
Proficiency with MS Office and SharePoint
Flexibility for early mornings, evenings, weekends