Project Senior Analyst - C12

Citi Handlowy

**
5-8 years of project management experience
Call center technology knowledge
Stakeholder management and communication
** Citi Handlowy is seeking a Project Senior Analyst with extensive experience in project management, particularly within the call center industry. The role involves coordinating project workflows, stakeholder management, and ensuring compliance with organizational policies while fostering communication across departments. **

Job Summary

  • The role requires a seasoned professional to apply in-depth disciplinary knowledge to improve processes and workflows within the banking function.
  • Responsibilities include creating comprehensive project plans, managing stakeholder communications, and ensuring successful project delivery while minimizing operational impact.
  • The candidate must act as a subject matter expert to senior stakeholders, driving compliance with laws and safeguarding the firm's reputation.

Matching Summary

Match Score: 75

** Citi Handlowy is seeking a Project Senior Analyst with extensive experience in project management, particularly within the call center industry. The role involves coordinating project workflows, stakeholder management, and ensuring compliance with organizational policies while fostering communication across departments. **

Skills & Requirements

Must-have

  • 5-8 years of project management experience
  • Call center technology knowledge
  • Stakeholder management and communication
  • Process policy and procedure analysis
  • Project risk and cost management

Nice-to-have

  • Strong problem-solving skills
  • Commitment to quality and detail
  • Experience in customer service management
  • Ability to work with limited supervision
  • Knowledge of HR policies and procedures

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years of relevant experience
  • Working knowledge of call center technologies
  • Previous customer service management experience in a call center setting

Work Rights

Not specified

Tailored Resume

Cover Letter