Cps Contact Center Specialist

itinfinance.nl

Respond to chats
Adherence to timeliness
Hr support resolutions
Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness

Job Summary

  • Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness.
  • Provides advice to HR-related matters covering all bases of HR support resolutions.
  • You take it on and make it happen - Meets deadlines and deliver employee experience.

Matching Summary

Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness.

Skills & Requirements

Must-have

  • Respond to chats
  • Adherence to timeliness
  • HR support resolutions
  • Triages transactions accurately
  • Escalates complex inquiries
  • Risk management
  • Raise risk concerns

Nice-to-have

  • Improve chatbot flows
  • Update knowledge base
  • Strengthen service knowledge
  • Deliver good client relationships
  • Ownership and accountability
  • Problem solving skills

Key Requirements

  • Develops 1-2 skills

Work Rights

Not specified

Tailored Resume

Cover Letter