Technical Support Technician Senior - Jefferson County Public Library
Jefferson County Public Library
Unknown, US
Base: $25.50 - $31.88 ph; bonus/equity: not specif...
Fully remote
Strong troubleshooting and customer service skills
Install and configure operating systems and software
Monitor and resolve intermediate system performance issues
The Jefferson County Public Library is seeking a Senior Technical Support Technician to provide advanced IT support and customer service, both remotely and in-person. The role involves troubleshooting hardware and software issues, improving IT support processes, and maintaining various systems. Candidates should have experience in a technical support environment, strong customer service skills, and a commitment to diversity and inclusion
Job Summary
The Technical Support Technician Senior is responsible for performing specialized and complex level IT technical support and customer service in helpdesk and desktop support functions.
This position offers standard benefits including dental, medical, vision insurance, paid time off, holidays, retirement matching, wellness programs, and tuition reimbursement.
Candidates must be available for a rotating weekend on-call schedule and assist with emergency IT incidents as needed.
Matching Summary
Match Score: 85
The Jefferson County Public Library is seeking a Senior Technical Support Technician to provide advanced IT support and customer service, both remotely and in-person. The role involves troubleshooting hardware and software issues, improving IT support processes, and maintaining various systems. Candidates should have experience in a technical support environment, strong customer service skills, and a commitment to diversity and inclusion.
Salary
Base: $25.50 - $31.88 per hour; Bonus/Equity: Not specified; Benefits: Dental, medical, vision, PTO, holidays, retirement matching, wellness, tuition reimbursement
Skills & Requirements
Must-have
Strong troubleshooting and customer service skills
Install and configure operating systems and software
Monitor and resolve intermediate system performance issues
Nice-to-have
Ability to create improvements for IT support processes
Develop scripts to automate common functions
Support remote locations for network performance
Key Requirements
Minimum of one year of related experience
Two years of experience in a Tier II desktop support role
Bachelor's degree in information technology or computer information science (Preferred)
CompTIA A+ Certification or related experience (Preferred)
ITIL Foundation Certification or ability to obtain within six months