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Mewssystems is seeking an Enterprise Customer Success Manager to drive success and satisfaction for large accounts using their SaaS hospitality solutions. The ideal candidate should possess strong stakeholder management skills, a deep understanding of business operations, and proven experience in Customer Success Management.
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Job Summary
The Senior Customer Success Manager drives the success of a large annual recurring revenue (ARR) book of business, directly working with senior customer stakeholders in large accounts to understand their business goals, advise them on best practice use of Mews solutions, and drive customer satisfaction, growth and advocacy.
The Senior CSM manages all aspects of the customer journey after onboarding, from building strategic account plans aligned with customer needs and supported by the appropriate governance and review cadence, to identifying and positioning new solutions to drive additional value for customers and for Mews, all the while ensuring customer health and driving standardisation and innovation across our customer base.
Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized.
Matching Summary
Match Score: 75
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Mewssystems is seeking an Enterprise Customer Success Manager to drive success and satisfaction for large accounts using their SaaS hospitality solutions. The ideal candidate should possess strong stakeholder management skills, a deep understanding of business operations, and proven experience in Customer Success Management.
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Skills & Requirements
Must-have
Drive customer satisfaction and growth
Manage customer journey after onboarding
Build strategic account plans
Track customer health and satisfaction
Manage renewal and growth opportunities
Drive long term customer advocacy
Nice-to-have
Proactive problem solving
Fast-moving scaleup culture
Represent voice of the customer
Innovate within customer base
Key Requirements
Proven experience in Customer Success Management for large accounts within the SaaS industry
In-depth understanding of large business operating structures
Strong stakeholder management skills up to C level
Proven experience in tracking and meeting adoption and revenue generation targets